FAQ

FAQ

Q:Payment and Delivery?
A:We support the TT payments The payment term could be 50% deposit and the balance before shipping;

Q:Is my data safe?
A:All information and datas provided for us are used only for business purpose and will not be shared or given to third-party without your approval unless are legally required.

Q:What type of design file is support for quoting?
A:In order to offer an accurate and in-time quotation,we accept the 3D format of IGES, STL,STEP, x-t and 2D drawings with defined dimensions and specific tolerances in PDF format.

Q:How long does a quotation take?
ANormally we respond with the quotation within 24hrs to the receiving RFQ. If any case need more time we will inform you in advance.

Q:Can I use my own material for production?
A:Yes, customer-supplied material is fine so long as it fits with our machine capabilities.

Q:How quickly can I get my parts?
A:Depending on the difficulty of the part and the quantity, we will confirm the approximate delivery time on the quotation we provide you. About 2-3 days for 1 piece of common CNC parts.

Q:How long can I get the parts after delivery?
A:It may take 3-4 days to arrive by DHL, FedEx, UPS or TNT. The arriving days depends on which country it locates.

Q:What’s shipping ways available?
A:DHL, FedEX, TNT, UPS and China air post, shipping by air or by sea are supported.

Q:How do you pack the products?
A:The goods will be packed by soft foam for protection and then put into a corrugated paper carton if they are in light weight, otherwise, into a wooden case. We can also vacuum pack according to your requirements.Sometimes use wooden crates if necessary.

Let me know if you have more questation!

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